The Direction focuses the whole company activity to achieve the full Customer satisfaction through the accurate identification of their needs and expectations as well as the full observance of the contracts and obligations undertaken.
The Company, by supplying its products and services, tries possibly to exceed the Customer expectations themselves.
The Direction takes the leadership for the fulfillment of the above mentioned policy defining aims and clear goals, concrete and measurable, and all the operational modalities to be followed  at every level of our Organization.
In this context, is kindly requested the collaboration of all the involved personnel, to whom specific responsibilities and authority are assigned and to whom is required to actively participate as much in the definition of aims as in the practical individuation of constrains and problems and to find possible solutions.